In this book, Pearsons makes an interesting point about how many people, even in the business world, tend to take the attitude that they are in charge. When the company they work for does not go as planned, they often complain that things weren’t their fault and blame it on others. This attitude does not help the company and in fact, it can hurt it, making it harder to bounce back from a disaster or other negative business circumstances.
Pearsons gives several examples to illustrate this point. He starts off his book with a few stories about companies that made decisions based solely on who they needed to appease and not necessarily what was best for the company. This attitude often leads to poor decisions and poor results, and when the situation finally gets to the company’s owners, they often blame those whose input they were not privy to. This attitude also leads to more complaints about the company and poor performance.
Pearsons also takes a look at how the business world affects the individual employee. There are a number of companies where employees are treated like commodities. They are expected to do all of the same things, and if they don’t, they are told they are doing things wrong and the management needs to fix them. The belief in this type of employee is strong and often leads to poor working conditions, resentment, and poor performance.
Pearsons illustrates how a culture of respect and professionalism can help improve the quality of work. A good example is where a manager tells his or her employees not to discuss what they know with another employee. Employees, instead, should just listen to the boss and act according to his or her wishes.
A great way to foster respect is to pay employees a little more for what they do. This is especially true for lower level positions that often do not have as much responsibility, since a good manager knows that in these situations they will be better able to handle their workers effectively.
Finally, Pearsons makes the case that companies should take a long hard look at their relationships with each other in the business world. Although it might not seem like it at the time, there are many reasons why it would make sense to do so. For example, a major reason why some companies fail is because they are not willing to work with their customers. However, the company might feel as if they are doing things right, but the customer doesn’t think so either.
By looking at the relationships between management and its employees, Pearsons makes a very important point about how these relationships can affect the company’s bottom line. This book is an interesting read, but is definitely worth a read all on its own. If you want a great and engaging business management read, then this is a great choice.
A great thing about the KPI (Key Performance Indicator) rating system is that Pearsons shows how it can be used by companies to identify areas in which improvements can be made. A good manager, for example, will want to identify a problem and determine a short term solution, while also figuring out how they can encourage employees to perform better in the long term.
Pearsons also shows how using this rating system can lead to a lot more than just a company’s bottom line. It can also help identify areas where employees are lacking and why they are performing poorly. or where they need improvement.
Overall, KPI is an excellent book, which teaches its readers to think critically about a variety of topics. relating to business and management. Pearsons does an excellent job of explaining the principles involved, and he explains the benefits of such a system.
